Job Description
Company Description ReallTime is a customer-focused organization dedicated to building lasting loyalty by genuinely caring for customers and their needs. The team specializes in anticipating customer requirements and delivering timely, customized solutions. With a strong emphasis on a personal touch, ReallTime aims to create positive, memorable interactions at every contact point. The company values proactive service, attention to detail, and a commitment to enhancing the overall customer experience.
Role Description The On-Site – Night Shift – Agent, Customer Center (English Speaking) role is a full-time position based at our Lahore office. The agent will handle inbound and outbound customer interactions via phone, email, and chat, providing accurate information and resolving inquiries efficiently. Day-to-day responsibilities include managing customer complaints, documenting interactions in the system, and following up to ensure timely resolution. The role involves maintaining service quality standards, adhering to night shift schedules, and collaborating with team members and supervisors to improve processes. The agent will also identify recurring issues, share customer feedback with relevant departments, and contribute to a supportive, professional contact center environment.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Support capabilities.
- Ability to enhance the overall Customer Experience and maintain high Customer Satisfaction levels.
- Excellent Communication skills in English, both verbal and written.
- Previous experience in a contact center or customer-facing role, preferably in a night shift environment.
- Comfort working on-site in Lahore with reliable attendance and adherence to shift schedules.
- Proficiency with basic computer applications and customer relationship management (CRM) systems.
- Ability to stay calm under pressure, manage multiple tasks, and handle sensitive customer issues with professionalism.
- Minimum high school diploma; further education in business, communications, or related fields is an advantage.
Salary Range: 50K to 100K
Company Website: https://realltime.net
Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
WhatsApp: +92311-4565854