Job Description
Company Description ReallTime is dedicated to building customer loyalty by genuinely caring for every customer interaction. The company focuses on proactively understanding and anticipating customer needs to deliver customized, timely solutions. Teams are encouraged to provide service with a personal touch, aiming to create positive and lasting customer relationships. ReallTime values reliability, empathy, and consistent service quality, making it a supportive environment for customer care professionals.
Role Description This is a full-time, on-site Customer Care (CSR) position based in Lahore, working the night shift and requiring fluent English-speaking skills. The Agent Customer Care will handle inbound and outbound customer interactions via phone, email, and chat, providing accurate information and resolving issues promptly. Day-to-day responsibilities include answering queries, managing complaints, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves adhering to call center guidelines, meeting performance targets, and collaborating with team members and supervisors to improve processes and customer experience. The successful candidate will maintain professionalism during all interactions and represent ReallTime’s commitment to personalized, high-quality service.
Qualifications
- Strong customer-facing capabilities, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
- Excellent Communication and Interpersonal Skills, with clear spoken and written English.
- Ability to work night shifts on-site in Lahore and maintain consistent attendance and punctuality.
- Experience in call centers or customer care roles is preferred but not mandatory; fresh graduates are encouraged to apply.
- Comfort with using computer systems, CRM tools, and learning new software quickly.
- Problem-solving skills, patience under pressure, and the ability to manage multiple interactions efficiently.
- Minimum high school diploma or equivalent; further education in business, communications, or related fields is an advantage.
Salary Range: 50K to 100K
Company Website: https://realltime.net
Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
WhatsApp: +92311-4565854