Job Description
Company Description ReallTime is dedicated to building strong customer loyalty by genuinely caring for each customer interaction. The company focuses on proactively understanding and anticipating customer needs to provide tailored, timely solutions. Teams are encouraged to deliver service with a personal touch that enhances customer satisfaction and trust. ReallTime values reliability, responsiveness, and clear communication in every customer-facing role. The organization supports a collaborative environment where service quality and professionalism are key priorities.
Role Description This is a full-time, on-site role based in Lahore for an English-speaking Agent Cab Service (Night Shift). The role involves responding to customer inquiries related to cab bookings, schedules, and service issues via phone, chat, or other communication channels. The agent will assist customers with new bookings, changes, and cancellations, while ensuring accurate information entry into the system. Daily responsibilities include monitoring ongoing rides, coordinating with drivers when needed, and proactively resolving customer concerns to maintain a high standard of service. The agent will also follow established procedures, adhere to night shift schedules, and collaborate with team members and supervisors to meet performance and customer satisfaction targets.
Qualifications
- Strong English communication skills, including clear spoken and written interaction with customers.
- Customer service abilities, such as active listening, empathy, and problem-solving in fast-paced situations.
- Basic computer proficiency and familiarity with call handling, booking systems, or similar service platforms.
- Ability to work reliably during night shifts and maintain punctuality and consistent attendance.
- Attention to detail and accuracy in data entry, documentation, and following operational procedures.
- Team-oriented mindset with the ability to collaborate with colleagues and accept feedback constructively.
- Prior experience in customer support, call centers, or transport/cab services is beneficial but not mandatory.
- Minimum educational qualification of high school diploma or equivalent; further education is an advantage.
Salary Range: 50K to 100K
Company Website: https://realltime.net
Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
WhatsApp: +92311-4565854