Job Description
Company Description ReallTime is dedicated to building lasting customer loyalty by genuinely caring for every customer interaction. The team focuses on proactively anticipating customer needs and delivering customized, timely solutions. ReallTime emphasizes a personal touch in all communications, ensuring that customers feel heard and valued. The company culture encourages empathy, responsiveness, and high-quality service, creating an environment where customer care professionals can thrive.
Role Description The Customer Care Agent (English Speaking) – Night Shift – On Site is a full-time role based at ReallTime’s office in Lahore. The agent will handle inbound and outbound customer interactions via phone, email, and chat, providing accurate information and support in English. Day-to-day tasks include resolving customer inquiries, documenting interactions in the system, following up on open cases, and ensuring timely, personalized solutions. The role involves meeting defined service-level standards, maintaining high customer satisfaction, and collaborating with team members and supervisors to improve processes. The agent will work night shift hours on-site and is expected to adhere to company policies, security procedures, and quality guidelines.
Qualifications
- Candidates should possess strong Communication and Interpersonal Skills to engage with customers clearly, respectfully, and professionally.
- Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide accurate information.
- Candidates should possess Customer Satisfaction skills, focusing on empathy, problem-solving, and follow-through to ensure positive outcomes.
- Relevant qualifications such as a high school diploma or equivalent; a college degree is an advantage.
- Fluency in spoken and written English, with the ability to work night shifts on-site in Lahore.
- Basic computer literacy, familiarity with customer support tools or CRM systems, and the ability to learn new applications quickly.
- Previous experience in a contact center or customer-facing role is preferred but not mandatory.
Salary Range: 50K to 100K
Company Website: https://realltime.net
Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
WhatsApp: +92311-4565854