Job Description
Company Description ReallTime is dedicated to building customer loyalty by genuinely caring for customers and their experiences. The team focuses on proactively anticipating customer needs and delivering solutions that are tailored, timely, and personalized. By combining attentive service with customized support, ReallTime helps clients strengthen long-term relationships with their customers. Team members are encouraged to contribute to a professional, service-oriented environment where quality, empathy, and responsiveness are central to everyday work.
Role Description The Agent Virtual Assistant (English Speaking) - Night Shift - On Site role is a full-time position based at our Lahore office. In this role, the assistant will handle inbound and outbound customer communications in English, respond to inquiries, and provide accurate information and support through phone, chat, or email. The position includes performing administrative tasks such as updating records, organizing data, and maintaining customer documentation in company systems. Daily responsibilities also involve researching solutions to customer issues, escalating complex cases when necessary, and following established procedures to ensure timely resolution. The assistant will collaborate with team members, follow training and quality guidelines, and contribute to a positive customer experience during night shift operations.
Qualifications
- Candidates should possess strong communication skills, including clear spoken and written English and active listening abilities.
- Candidates should possess customer service skills, including empathy, problem-solving, and a commitment to delivering timely, accurate support.
- Candidates should possess administrative assistance and organizational skills, including data entry, documentation management, and attention to detail.
- Candidates should possess research skills to identify information, verify details, and propose appropriate solutions to customer inquiries.
- Candidates should possess training-related skills, including the ability to learn new processes quickly and apply guidelines consistently.
- Comfort working night shifts and on-site in Lahore, with reliable punctuality and time management.
- Basic computer literacy and familiarity with common office software and online communication tools.
- Prior experience in a customer-facing or call center environment is preferred but not required.
- Minimum high school diploma or equivalent; further education in business, communications, or related fields is an advantage.
Salary Range: 50K to 100K
Company Website: https://realltime.net
Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
WhatsApp: +92311-4565854