Job Description
Company Description ReallTime is dedicated to building customer loyalty by genuinely caring for customers and their needs. The team focuses on proactively anticipating customer issues and preferences to deliver timely, personalized solutions. By emphasizing customized support and a personal touch in every interaction, ReallTime aims to create meaningful and long-term customer relationships. The company values service excellence, reliability, and professionalism, offering team members a collaborative environment focused on high-quality customer care.
Role Description The Agent Customer Care (English Speaking) – Night Shift – On Site role is a full-time position based at our Lahore office. The agent will handle inbound and outbound customer interactions in English, providing clear information, resolving inquiries, and addressing concerns with professionalism and empathy. Day-to-day tasks include responding to calls and messages, documenting interactions in internal systems, following established procedures, and escalating complex issues when needed. The agent will work closely with team leads and colleagues to maintain service standards, meet performance targets, and contribute to an excellent overall customer experience during night shift operations. This is an on-site role that requires consistent presence at the Lahore office.
Qualifications
- Demonstrated ability to maintain high levels of Customer Satisfaction and Customer Experience across multiple interactions.
- Practical experience in Customer Support and Customer Service, including handling inquiries, complaints, and issue resolution.
- Strong Communication skills in English, both spoken and written, with clear, courteous, and professional interaction style.
- Ability to work night shifts on-site in Lahore, with reliable attendance and time management.
- Comfort using computer systems, CRM tools, and call-handling software, with strong attention to detail when documenting cases.
- Problem-solving mindset, resilience under pressure, and a customer-focused approach to decision-making.
- Prior experience in a call center or customer care environment is preferred but not required.
- Minimum high school diploma or equivalent; additional education in business, communications, or related fields is an advantage.
Salary Range: 50K to 100K
Company Website: https://realltime.net
Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
WhatsApp: +92311-4565854