Job Description
Company Description ReallTime is dedicated to building strong customer loyalty by genuinely caring for every customer interaction. The team focuses on proactively anticipating customer needs and delivering customized, timely solutions. With a strong emphasis on a personal touch, ReallTime aims to create positive and memorable customer experiences. The company fosters a collaborative environment where team members are encouraged to take initiative and provide high-quality service. Joining ReallTime means contributing to a culture centered on empathy, responsiveness, and customer satisfaction.
Role Description The Agent Back Support (CSR) (English Speaking) role is a full-time, on-site position based in Lahore. In this role, the team member will handle customer inquiries and requests through various communication channels, ensuring accurate and prompt responses. Day-to-day tasks include addressing customer concerns, providing information on products or services, documenting interactions, and escalating issues when necessary. The role involves maintaining high standards of customer satisfaction by following company guidelines and demonstrating a professional, empathetic communication style. The team member will also collaborate with other departments to resolve complex issues and improve overall customer experience.
Qualifications
- Strong customer service skills, including experience as Customer Service Representatives and in Customer Service roles.
- Ability to provide effective Customer Support and maintain high levels of Customer Satisfaction.
- Focus on enhancing Customer Experience through clear communication and problem-solving.
- Proficient English speaking and writing skills.
- Comfortable working night shifts in an on-site environment in Lahore.
- Strong listening skills, patience, and ability to remain calm under pressure.
- Basic computer literacy and familiarity with customer support software or CRM systems.
- Previous experience in a call center or customer-facing role is an advantage.
Salary Range: 50K to 100K
Company Website: https://realltime.net
Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000
WhatsApp: +92311-4565854