Job Description
Company Description Upskill Training Services is a professional training and development organization focused on helping individuals build practical, job-ready skills. The company offers structured programs designed to improve performance in customer-facing and operational roles. Upskill Training Services values clear communication, continuous learning, and service excellence. Team members are supported with coaching and resources to grow their careers within a collaborative environment.
Role Description The Outbound Call Center Agent is a full-time, on-site role based in Islāmābād, Pakistan. In this position, the agent makes outbound calls to prospective and existing customers, provides information about services, and answers questions to support customer decision-making. Daily tasks include following call scripts, documenting call outcomes in internal systems, updating customer records, and meeting defined call and performance targets. The agent will handle customer concerns professionally, escalate issues when necessary, and collaborate with supervisors to improve call quality and customer satisfaction. The role requires consistent attendance, adherence to schedules, and participation in regular training and performance reviews.
Qualifications
- Strong customer-focused skills, including experience in customer service roles and a commitment to customer satisfaction.
- Demonstrated customer support abilities, with a track record of handling inquiries, resolving issues, and maintaining professionalism.
- Excellent interpersonal skills, including active listening, clear verbal communication, and the ability to build rapport over the phone.
- Solid computer literacy, with the ability to work with call center software, CRM tools, and basic office applications.
- Ability to follow structured processes and scripts while adapting to different customer needs.
- Comfort working in a target-driven environment and meeting performance and quality metrics.
- Fluency in English and Urdu; additional languages are an advantage.
- Previous call center or sales experience is beneficial but not required; willingness to learn and participate in ongoing training is essential.
- Onsite, Islamabad Pakistan