High School/Diploma Holders- Hiring UAE National

Job Summary

We are seeking a customer-focused and professional Customer Service Representative to handle customer inquiries, resolve issues, and provide exceptional service across various communication channels. The ideal candidate will be responsible for ensuring a positive customer experience while maintaining high service standards.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and escalate complex issues when necessary.
• Record and update customer interactions in CRM systems.
• Follow up on customer requests to ensure timely resolution.
• Maintain a high level of customer satisfaction and service quality.
• Coordinate with internal departments to address customer concerns effectively.
• Meet service-level agreements (SLAs) and performance targets