Accepting Applications
Full-time
On-site
LinkedIn
Posted 3 weeks, 2 days ago
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0 applications
Job Description
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Job Title – Call Centre Agent
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Type - Permanent
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Salary – Upto AED 5000
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Work Location – Dubai
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Mandatory – 2–3 years of relevant experience in Call Centre Operations with minimum 1 year experience in UAE.
Responsibilities:
- Handle inbound and outbound calls professionally and efficiently.
- Respond to customer enquiries regarding vehicles, services, appointments, promotions, and general information.
- Schedule and coordinate service, maintenance, test-drive, and other customer appointments.
- Follow up with customers regarding enquiries, bookings, service appointments, and feedback.
- Record and update customer information, call details, and interactions accurately in the CRM system.
- Identify customer requirements and route complex issues to the relevant department.
- Handle customer complaints professionally and ensure timely resolution or escalation.
- Maintain high service standards and achieve defined call centre KPIs, including call quality, response time, productivity, and customer satisfaction.
- Support customer retention and identify opportunities for cross-selling and upselling relevant products or services.