Customer Support Coordinator

*By clicking Apply, you will be taken to the Via website to complete your application.* *Via is a secure hiring platform used by employers to review candidates. Your profile stays anonymous until you match.* *Click Apply to continue. It takes 2 minutes.* **Customer Support \& Account Coordinator – Remote (UK)** **Salary: £27,000 – £35,000** **Location: Remote (UK\-based)** Via is recruiting on behalf of a growing, customer\-focused organisation that is looking to strengthen its client support and account coordination team. This role blends customer support with elements of account management, making it ideal for someone who enjoys building relationships as well as solving problems. What you will be doing * Acting as a key point of contact for customers * Managing inbound queries and providing timely resolutions * Supporting account managers with client coordination * Tracking customer activity and updating internal systems * Helping to improve the overall customer experience What we are looking for * Strong communication and relationship\-building skills * A proactive and solution\-focused mindset * Good organisation and attention to detail * Previous customer service or client\-facing experience is beneficial * Ability to manage multiple priorities What is on offer * Fully remote working * Clear progression into Account Management roles * Exposure to a wide range of clients and industries * Supportive and collaborative team culture If you are looking for a role where you can build relationships, develop commercially, and move towards account management, this is an excellent next step. *Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities,* ***including roles advertised exclusively on Via*** *.*