Customer Experience Specialist

*By clicking Apply, you will be taken to the Via website to complete your application.* *Via is a secure hiring platform used by employers to review candidates. Your profile stays anonymous until you match.* *Click Apply to continue. It takes 2 minutes.* **Customer Experience Specialist** **£36,000 – £52,000 \| Hybrid / Remote Options \| Consumer Technology Company** A fast\-growing **consumer technology business operating in the smart home and connected devices sector** is looking to hire a **Customer Experience Specialist** to support its expanding customer base across the UK and Europe. The company designs and distributes a range of smart home products used by thousands of households, including connected security devices, energy management tools and home automation products. With sales growing rapidly through both direct\-to\-consumer channels and major retail partnerships, the customer experience team plays a crucial role in maintaining high levels of service and brand loyalty. This role sits within the customer operations team and works closely with colleagues across product, logistics and marketing to ensure customers receive an excellent experience. The business operates a **flexible hybrid working model with remote options available** , allowing them to attract talented candidates from across the UK. **The Role** This is a varied role focused on supporting customers and helping ensure smooth day\-to\-day operations. *Responsibilities may include:* * Responding to customer enquiries via email, chat and phone * Helping customers resolve product or order\-related queries * Working with logistics and operations teams to track and resolve issues * Identifying recurring customer issues and helping improve processes * Supporting internal teams with customer insights and feedback * Contributing to improvements in the customer experience journey **About You** We are open to candidates from a wide range of backgrounds. *You might currently be working in:* * Customer service or customer support * Retail or hospitality * Contact centres or service environments * Office administration or coordination roles *What matters most is that you are:* * Friendly, patient and solutions\-focused * A clear communicator * Comfortable using online systems and tools * Organised and able to manage multiple requests **What’s On Offer** * £36,000 – £52,000 depending on experience * Hybrid working with remote flexibility * Opportunity to join a rapidly growing consumer brand * Supportive team environment * Career development as the company expands *Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities,* ***including roles advertised exclusively on Via*** *.*