Customer Service Representative

*By clicking Apply, you will be taken to the Via website to complete your application.* *Via is a secure hiring platform used by employers to review candidates. Your profile stays anonymous until you match.* *Click Apply to continue. It takes 2 minutes.* **Customer Experience Specialist** **£28,000 \- £30,500 \+ benefits** **Hybrid (London) with remote flexibility** A fast\-growing tech start\-up is looking for its first Customer Experience Specialist, a key hire to help shape the future of its customer\-facing team. This is an exciting chance to join at the ground floor. You will set the standard for how we deliver exceptional service and influence how future team members are onboarded. With a series of new customer\-facing roles planned, this is just the beginning of a rapidly growing team. **What You’ll Do** * Be the first point of contact for customers, supporting them across multiple channels * Resolve queries with creativity, empathy, and speed * Collaborate closely with product, marketing, and operations to improve the customer journey * Help build processes, guides, and templates that will scale as the team grows **About You** * A people\-person with excellent communication skills * Empathetic, solutions\-focused, and proactive * Comfortable navigating tech platforms and learning new systems * Excited to shape a team from day one and grow with the business **Why You’ll Love It** * £28,000–£32,000 salary plus benefits * Hybrid working with remote flexibility * Be the first hire in a new customer team and influence processes, culture, and how the company engages with its customers * Join a fast\-scaling tech start\-up with more customer\-focused roles launching soon Applications are open now and the team is keen to bring someone in quickly to make an immediate impact. *Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities,* ***including roles advertised exclusively on Via*** *.*