Customer Service Representative

**About The Opportunity** A dynamic and fast\-growing trading firm operating in the UAE’s import\-export sector, we specialize in cross\-border logistics, product sourcing, and client\-facing trade operations. Our team delivers seamless customer experiences for international clients across retail, wholesale, and B2B channels. We’re building a customer\-centric culture where responsiveness, precision, and relationship\-building are at the core of every interaction. **Role \& Responsibilities** * Handle inbound and outbound customer inquiries via phone, email, and chat with speed, accuracy, and empathy. * Process orders, resolve billing discrepancies, and track shipments using internal CRM and ERP tools. * Proactively follow up with clients to ensure satisfaction, reduce churn, and identify upsell opportunities. * Collaborate with Logistics and Sales teams to escalate delivery issues and communicate status updates. * Document customer feedback and process improvements in shared knowledge bases for team efficiency. * Maintain 100% compliance with SLAs, data privacy policies, and company service standards. **Skills \& Qualifications** * Must\-Have: * CRM systems (e.g., Zoho, HubSpot, Salesforce) * Microsoft Office Suite (Excel, Word, Outlook) * Order management platforms * Customer service ticketing systems * English fluency (written \& spoken) * Basic understanding of import/export documentation * Conflict resolution techniques * Typing speed of 45\+ WPM * Preferred: * Arabic language proficiency * Experience in logistics or trade sectors * Knowledge of UAE customs regulations **Benefits \& Culture Highlights** * Competitive salary with performance\-based incentives. * Professional growth path into Account Management or Operations roles. * Stable, fast\-paced environment in a well\-established UAE trading firm. Skills: management,operations,customer service,export,import