Customer Service Representative

**Customer Support Executive** **Location:** Gurugram, Haryana **Interview Mode** : Face\-to\-Face Immediate Joiners Required!! **CTC\-** 2\.5 LPA to 4 LPA \+ Incentives **Contact Person\- HR Ankita Bisht** **Contact No\- 8448389308** **Job Description** PolicyBazaar.com is looking for dynamic and customer\-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. **Key Responsibilities:** * Handle inbound and outbound calls to address customer queries and concerns. * Provide accurate information regarding insurance policies, premium calculations, and policy status. * Escalate unresolved queries to the appropriate internal teams and ensure timely follow\-up. * Maintain customer records by updating information in the CRM system. * Ensure customer satisfaction through professional communication and problem\-solving. * Meet daily, weekly, and monthly targets set by the team lead. **Required Skills:** * Excellent communication skills (verbal and written) in English and Hindi. * Ability to handle customer queries efficiently and politely. * Basic computer knowledge and proficiency in MS Office and email. * Patience and empathy to manage difficult or irate customers. * Prior experience in a call center or customer support role is a plus. * Freshers and experienced candidates can both apply