Customer Service Executive

**JOB SUMMARY:** * location \- Gurugram * Shift Timing: 10 Am\-7 Pm * Salary Budget: Fresher \- 2\.55 LPA \- 3 LPA * Experienced with more than 6 months of experience: 20\-25% hike on your Last CTC or max 4LPA. * * Language Proficiency: Good command over English (spoken). * Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process. **Key Responsibilities:** * * Handle incoming calls and respond to customer queries in a timely and professional manner. * Make outbound calls to customers for follow\-ups, feedback, or information updates. * Resolve product/service\-related issues effectively, escalating when necessary. * Maintain a high level of customer satisfaction by providing accurate information and support. * Document all customer interactions and update CRM systems. * Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores. * Work closely with the team to improve service standards and processes. **Required Skills \& Qualifications:** * Under Graduates \& Graduates are welcome. Freshers can also apply. * 0–4 years of experience in customer support (voice process). * Excellent verbal communication skills in English. * Good listening skills, patience, and empathy when dealing with customers. * Basic computer knowledge (MS Office, Email, CRM tools). **Interested candidates can contact SHUBHI SENGAR or share their CV on 8130202182 or can email at shubhisengar@gmail.com**