Customer Support Executive

**International/ Domestic Customer Support Executive** **Office Location: Gurugram, Haryana** **Contact Person \- HR Anjali \- What's app your resume to 8826269231** **Interview Mode \- Face to Face only (No Virtual rounds)** **Work Mode\- On\-site working** **Working days\- 6 days working with a roster off** **Preferred Languages\- English and Hindi.** **Salary\- 2\.5 \- 4 LPA** PolicyBazaar is looking for dynamic and customer\-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. **Key Responsibilities:** * Handle inbound and outbound calls to address customer queries and concerns. * Provide accurate information regarding insurance policies, premium calculations, and policy status. * Escalate unresolved queries to the appropriate internal teams and ensure timely follow\-up. * Maintain customer records by updating information in the CRM system. * Ensure customer satisfaction through professional communication and problem\-solving. * Meet daily, weekly, and monthly targets set by the team lead. **Required Skills:** * Excellent communication skills (verbal and written) in English and Hindi. * Ability to handle customer queries efficiently and politely. * Basic computer knowledge and proficiency in MS Office and email. * Patience and empathy to manage difficult or irate customers. * Prior experience in a call center or customer support role is a plus. * Freshers and experience both can apply. * Minimum education: Graduate. * Salary package 2\.5 Lpa to 4 Lpa. Interested candidates can share their resume to anjalikumari@policybazaar.com or Whatsapp to 8826269231 **Regards,** **HR Anjali** **Policy Bazaar** **We are looking for Immediate joiners** .