Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Healthcare Services **Why Consider This Job Opportunity** * Salary up to $31\.30 per hour * Eligibility for bonuses, commissions, or short\-term incentive programs in addition to base pay * Comprehensive benefits package including medical, dental, and vision coverage * Paid time off and retirement savings options * Opportunity to work in a supportive and compassionate environment dedicated to improving health care experiences * Flexible work\-from\-home arrangement with a focus on member care **What To Expect (Job Responsibilities)** * Create emotional connections with members by understanding and engaging them to champion their best health * Build trusting relationships with members to fully understand their needs * Anticipate customer needs and provide assistance accordingly * Review member claim history to ensure accurate tracking of benefit maximums and financial data * Explain members' rights and responsibilities in accordance with contracts **What Is Required (Qualifications)** * 1\+ years of experience in a healthcare or call center environment * Proficiency in Microsoft Office products, specifically Excel, Outlook, and Word * High School Diploma or GED * Must have a quiet and secure workspace at home * Ability to maintain a hardwired internet connection with recommended speed requirements **How To Stand Out (Preferred Qualifications)** * Previous experience in Behavioral Health, Medical, or Insurance fields * Experience working from home in a remote role \#HealthcareServices \#CustomerCare \#RemoteWork \#CompetitivePay \#BenefitsPackage "We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer." \#ResonanceCXPartners