Customer Service Representative - Behavioral Health (Monday-Friday 11:00AM-7:30PM EST)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Healthcare Services **Why Consider This Job Opportunity** * Salary up to $31\.30 per hour * Eligible for bonuses, commissions, or short\-term incentive programs in addition to base pay * Comprehensive benefits package including medical, dental, and vision coverage * Paid time off and retirement savings options available * Opportunity to work in a supportive and compassionate environment * Flexible schedule with a remote work option **What To Expect (Job Responsibilities)** * Provide empathetic support to members, ensuring their healthcare needs are met * Build trusting relationships with members to understand and address their needs * Anticipate and respond to customer inquiries effectively * Review member claim history for accurate tracking of benefits * Maintain financial data as required and explain member rights and responsibilities **What Is Required (Qualifications)** * Minimum of 1 year of experience in a healthcare or call center environment * Proficient in Microsoft Office products, specifically Excel, Outlook, and Word * High School Diploma or GED required **How To Stand Out (Preferred Qualifications)** * Previous experience in Behavioral Health, Medical, or Insurance * Experience working remotely in a home office setting \#HealthcareServices \#CustomerService \#RemoteWork \#CompetitivePay \#EmployeeBenefits "We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer." \#ResonanceCXPartners