Customer Service Representative - EAP- (Monday -Friday 1:00 pm -9:30 pm EST)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Healthcare Services **Why Consider This Job Opportunity** * Salary up to $28\.46 per hour * Eligible for a CVS Health bonus, commission, or short\-term incentive program in addition to base pay * Comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs * Opportunity for career advancement and growth within the organization * Supportive and collaborative work environment focusing on employee well\-being * Chance to make a positive impact on individuals and communities through the Employee Assistance Program **What To Expect (Job Responsibilities)** * Respond to incoming inquiries via phone, email, or chat, providing prompt and helpful responses to customer questions and issues * Assist customers with technical or product\-related issues by guiding them through troubleshooting steps * Process customer orders, track shipments, and facilitate returns or exchanges * Maintain records of customer interactions to track trends and provide comprehensive customer history * Recognize crisis situations and evaluate for needed action to minimize risk **What Is Required (Qualifications)** * 1\+ years of experience in a call center environment * Experience in a social, psychological, or human service field providing client support * High school diploma or equivalent * Ability to actively listen and interact with callers in a professional manner * Compliance with policies and regulatory standards, ensuring confidentiality of member information **How To Stand Out (Preferred Qualifications)** * 1\-3 years of experience in healthcare \#HealthcareServices \#CustomerSupport \#CareerOpportunity \#CompetitivePay \#ComprehensiveBenefits "We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer." \#ResonanceCXPartners