Customer Service Representative

Join a top employer and advance your career. Aplin has partnered with a Langley, BC–based company to hire a **Customer Service Representative** ! This will be a permanent opportunity!   **Benefits \& Perks** * Compensation: 40,000\-41,600 * Please note, this role is fully in\-office in the client's Langley office. **Responsibilities** * Manage high\-volume inbound communications (80–100 interactions/day) via phone, email, chat, and text * Act as the primary point of contact for customers, consignees, and drivers during active deliveries * Coordinate with dispatch and logistics teams to ensure on\-time delivery and service level compliance * Troubleshoot and resolve delivery issues in real\-time, including last\-minute changes and routing adjustments * Process customer and driver requests, including adjustments, credits, and escalations * Maintain strong relationships with repeat customers by delivering consistent, high\-quality service * Proactively identify and escalate customer dissatisfaction or operational issues * Collaborate cross\-functionally with operations, dispatch, and management teams * Accurately track and manage orders, including working with PO numbers and shipment details * Utilize internal systems and tools (including Courier Complete and Microsoft applications) to manage workflows **Qualifications** * 2\+ years of high\-volume customer service experience (logistics or transportation industry strongly preferred) * Experience in fast\-paced, reactive environments with shifting priorities * Strong multitasking skills with the ability to manage multiple requests simultaneously * Excellent communication and interpersonal skills with a customer\-first mindset * Proven problem\-solving ability and sound decision\-making under pressure * Familiarity with dispatch systems, order tracking, or logistics coordination is an asset * Comfortable working with PO numbers, order details, and delivery tracking processes * Proficient in Microsoft Office and/or Google Workspace tools * Reliable transportation required * Flexible and adaptable with the ability to work early shifts At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.