Customer Service Intake Agent - $18.00 per hour

**About the Role** This opportunity is for a detail\-oriented Customer Service Intake Agent supporting individuals seeking assistance with Social Security disability benefits. The role serves as a direct point of contact for potential new clients, completing consultations and applications, verifying information for accuracy, and delivering a professional and supportive customer experience. This position requires a clear phone presence, strong attention to detail, comfort with repetitive high\-volume calls, and the ability to work efficiently in a structured remote environment. **Schedule:** Monday \- Friday, 9:00 AM \- 6:00 PM EST **Training Schedule:** Monday \- Friday, 9:00 AM \- 6:00 PM EST **What You’ll Do** * Handle inbound and outbound calls with potential disability clients * Complete consultations and application intake for individuals seeking disability benefits assistance * Ask a required series of questions verbatim from a script to collect and enter information accurately into the consultation and application system * Confirm eligibility information and verify that there are no discrepancies within documents * Provide professional, courteous customer service during every interaction * Perform general office support duties, including checking email and chat communications consistently * Enter data accurately while speaking with clients over the phone * Maintain confidentiality and handle sensitive client information with care * Manage repetitive, back\-to\-back calls on the same topic throughout the workday * Remain logged into the work system and available to answer calls during scheduled work hours * Adjust work hours when needed based on business needs * Complete additional related duties and special assignments as needed **Qualifications** * High school diploma or GED required * At least 2 years of previous high\-volume call center experience required * At least 2 years of experience using auto\-dialer software required * Experience reading verbatim from a script is highly preferred * Strong reading, writing, and verbal communication skills required * Active listening skills and the ability to enter data with correct spelling required * Ability to talk on the phone and type at the same time required * General multitasking ability required * Excellent organizational, time management, interpersonal, and customer service skills required * Strong attention to detail required * Ability to work well in a fast\-paced and sometimes stressful environment required * Experience using computers and performing data entry functions required * Reliable and dependable attendance required * Ability to sit for long periods of time required * Bilingual English and Spanish skills are a plus * Must pass a background check * Must pass a typing test with a minimum speed of 35 words per minute **Remote Work Requirements** * Must have a quiet home office area away from noise and distractions * Must have a desk, chair, and basic work\-from\-home essentials * Must have personal high\-speed internet service * Wi\-Fi is not acceptable; a direct ethernet connection is required * Minimum internet speed must be 100 Mbps download and 20 Mbps upload * Must be logged into the work computer and available to answer calls during normal work hours **Benefits** * Medical, dental, and vision insurance * Company\-paid life insurance * Company\-paid disability insurance * 401(k) plan with employer match * Paid time off * 10 company\-paid holidays after 90 days of employment **Work Environment** This remote role involves prolonged periods of sitting at a desk, speaking on the telephone, and working on a computer. The position requires consistent focus, clear communication, accuracy in data entry, and the ability to maintain professionalism in a structured, high\-volume call environment.