Customer Service Representative - $20.00 - $24.00 per hour

**About the Role** This remote opportunity focuses on building meaningful connections with supporters while delivering a positive and engaging customer experience. Each interaction is an opportunity to connect, inform, and inspire, whether welcoming new supporters, assisting with inquiries, or strengthening ongoing relationships. This is a performance\-driven role centred on communication, professionalism, and consistency. While the position involves outbound calls, the focus remains on warm, respectful conversations rather than high\-pressure tactics. **What You’ll Do** * Engage with existing supporters through outbound calls in a professional and friendly manner * Welcome new supporters and provide clear information about programs and initiatives * Assist with renewals, event participation, and ongoing engagement opportunities * Encourage monthly contributions through thoughtful and informative conversations * Build positive relationships and deliver a high\-quality customer experience on every call * Follow established processes and maintain accuracy in all interactions * Contribute to individual and team performance goals **Work Schedule** * Monday to Thursday: 1:00 PM – 10:00 PM (EST) * Friday: 10:00 AM – 7:00 PM (EST) * Occasional Saturday shifts: 10:00 AM – 5:00 PM (EST) * Full\-time: 40 hours per week **Qualifications** * Minimum 2 years of customer service or call centre experience * Strong communication skills and a confident, positive phone presence * Comfortable working in a remote environment with minimal supervision * Ability to manage time effectively and stay organized in a structured schedule * Technically comfortable using computer systems and communication tools * A professional and reliable approach to work **What You’ll Receive** * $20\.00–$24\.00 per hour plus performance\-based bonuses * Consistent full\-time hours and long\-term stability * Paid training (100%) * Health benefits after 3 months * Ongoing training, workshops, and development opportunities * A supportive team environment with regular engagement activities **Work Setup Requirements** * Dedicated, professional home office space * High\-speed wired internet connection (minimum 25 Mbps download / 5 Mbps upload) * USB headset and webcam * Windows\-based PC or laptop (Mac/Apple devices are not supported)