Job Description
Company Description Keystone Medics specializes in customized medical billing and revenue cycle management solutions designed to help healthcare practices improve their financial performance. The organization’s mission is to enable healthcare providers to focus on patient care while Keystone Medics manages billing, compliance, and collections. A team of certified billing specialists, coders, and revenue experts combines precision, transparency, and advanced technology to ensure accurate claims and faster reimbursements. Keystone Medics serves private clinics, specialty groups, and large healthcare facilities as a trusted billing backbone that supports long-term revenue retention.
Role Description The Calling Agent for the Mobility campaign USA is a full-time, on-site role based in Lahore. In this position, the agent will handle outbound and inbound calls to customers in the United States, provide information about mobility-related services, and respond to inquiries in a professional manner. Day-to-day responsibilities include following call scripts, documenting interactions in relevant systems, updating customer records, and escalating complex issues to supervisors when necessary. The agent will collaborate with team members to meet call volume and quality targets, adhere to compliance and privacy guidelines, and maintain a high standard of customer service. This role requires consistent attendance, flexibility for shift work, and the ability to work in a fast-paced call center environment.
Qualifications
- Strong verbal communication and listening skills in English, with a clear and confident telephone manner.
- Customer service capabilities, including empathy, problem-solving, and the ability to handle objections or difficult conversations professionally.
- Basic computer literacy, including typing, using CRM or call center software, and maintaining accurate digital records.
- Time management and organizational skills to manage call queues, follow workflows, and meet performance targets.
- Ability to work on-site in Lahore, with flexibility for evening or night shifts aligned with USA time zones.
- Prior experience in call centers, customer support, or outbound sales is preferred but not mandatory.
- Familiarity with healthcare or medical services is an advantage, along with a willingness to learn campaign-specific procedures and guidelines.
- Minimum educational qualification of high school completion; further education in business, communications, or related fields is a plus.