Call Center Executive/ Agent

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Job Title – Call Center Executive/ Agent

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Type - Outsourced

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Contract Duration- 12 Months Extendable

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Salary - 5000

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Work Location – Dubai

Job Summary:

We're looking for a motivated Customer Service Representative to join our call center team. You'll be the first point of contact for our customers, handling inbound/outbound calls, resolving issues, and delivering a great customer experience.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries promptly and professionally
• Make outbound calls for follow-ups, surveys, or sales as needed
• Resolve customer complaints and escalate complex issues to the appropriate team
• Accurately log calls, update customer records, and maintain CRM data
• Meet or exceed KPIs (call handling time, first-call resolution, customer satisfaction scores)
• Follow scripts, compliance guidelines, and company policies during calls
• Collaborate with team members and supervisors to improve service quality

Required Skills:

• High school diploma or equivalent (Bachelor's degree a plus)
• 2+ years of experience in customer service or call center environment preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills and patience under pressure
• Comfortable using CRM software, dialers, and basic computer applications
• Ability to work flexible shifts, including evenings/weekends if required

Skills:

• Customer Service
• Call Center Operations
• Customer Support
• Inbound/Outbound Calls
• CRM Software (e.g., Salesforce, Zendesk, HubSpot — name the actual tool if you use one)
• Phone Etiquette
• Active Listening
• Problem Solving
• Conflict Resolution
• Data Entry
• Time Management
• Multitasking
• Communication Skills
• Customer Satisfaction
• Complaint Resolution
• Sales Support (if outbound/sales-related)