Senior Customer Service Representative

We are looking for a Senior Customer Support Representatives who will act as the first point of contact for customers, ensuring a seamless support experience. The role involves handling queries, resolving issues, and maintaining high levels of customer satisfaction. **Working: Days: 5 days a week** **Shift: Rotational** **Office Location :** **Eco Space Bellandur, Kengeri \& Bhartiya City** **Responsibilities** * Handle inbound and/or outbound customer calls, emails, and chats * Resolve customer queries in a timely and professional manner * Provide accurate information about products/services * Escalate complex issues to the relevant departments when required * Maintain records of customer interactions and transactions * Follow up with customers to ensure resolution and satisfaction * Meet defined KPIs such as response time, resolution time, and CSAT scores **Qualifications** * Excellent verbal and written communication skills * At least 1 \- 5 years' of relevant work experience * Minimum qualification: 12th Pass / Graduate (preferred) * Should be comfortable with upselling * Excellent phone etiquette and excellent verbal, written, and interpersonal skills * Ability to multi\-task, organize, and prioritize work **Why Join us** * Night shift allowance * Full Health Insurance * No Cap incentives Freshers may apply\*\* **Note : Shortlisted candidates should be able to join within 0\-15 days.**