INFC Central Trainer - 3P, INFC Learning and Development

**Description** We are looking for a Trainer who is committed to supporting our rapidly growing Learning \& Development initiatives across the 3P network within our Fulfillment Center operations. The ideal candidate brings hands\-on experience in delivering regional training, monitoring associate development and learning readiness across multiple sites. They should be well\-versed in learning needs identification, content improvement, and designing solutions that drive skill building and quality performance. The role requires someone who can manage training\-related escalations, coordinate effectively with site operations teams, and independently manage internal and external stakeholder relationships — taking full ownership of projects to drive meaningful problem resolution. Key job responsibilities * Deliver regional training for 3P training teams across assigned Fulfillment Center sites; ensure timely refresher training for associates needing improvement in quality performance * Monitor associate maturity with a focus on quality performance metrics, and track readiness for hiring * Lead the analysis, design, and evaluation of learning programs; develop customised learning solutions that optimise performance and promote policy compliance * Ensure L\&D curriculum is accurately tracked and maintained in the Learning Management System; assist in developing standardised learning management processes, procedures, and templates * Measure program effectiveness and scalability using continuous feedback loops to identify gaps, recommend improvements, and create scalable solutions that improve learner retention * Provide actionable feedback for training module improvements based on field observations and training effectiveness data * Handle training\-related escalations, coordinating with site operations teams for swift resolution; independently manage internal and external stakeholder relationships to ensure alignment on training priorities **Basic Qualifications** * Experience with written and verbal communication and presentation * Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) **Preferred Qualifications** * Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience in process training Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. **Company** \- ASSPL \- West Bengal \- D36 Job ID: A10404833