Sales

**Job Title: Customer Service Associate (CSA)** **Department:** Retail Operations **Reports To:** Store Manager / Assistant Store Manager **Job Purpose** To deliver excellent customer service by assisting customers, driving sales through effective product recommendations, and ensuring smooth store operations. **Key Responsibilities** * Greet customers warmly and understand their needs. * Provide accurate information about products, features, pricing, and promotions. * Drive sales through upselling and cross\-selling. * Operate POS systems for billing, returns, and exchanges. * Ensure proper display of merchandise and maintain store cleanliness. * Handle customer queries and complaints professionally. * Follow company policies, SOPs, and safety guidelines. * Support inventory management and stock replenishment. **Key Skills \& Competencies** * Strong communication and interpersonal skills * Customer\-focused attitude * Basic computer and POS knowledge * Sales orientation and negotiation skills * Problem\-solving ability * Teamwork and adaptability **Qualifications \& Experience** * Minimum 10th / 12th pass (graduate preferred) * 04 years of experience in retail or customer\-facing roles **Performance Indicators (KPIs)** * Customer satisfaction score * Sales conversion rate / Average Bill Value (ABV) * Billing accuracy * Attendance and punctuality