Store Manager_Smart Bazaar

**Location** North East **Job Purpose** To lead end\-to\-end store operations, drive sales and profitability, ensure strong customer experience, and maintain operational excellence. The role requires a strong understanding of **grocery retail** , **QSR/Hotel service standards** , **P\&L management** , and **shrinkage control** . **Key Responsibilities** * Store Operations Management * Manage complete store operations including grocery, fresh, FMCG, and support functions. * Ensure SOP adherence, hygiene, food safety, and statutory compliance. * Maintain store readiness, visual merchandising, and planogram compliance. * Ensure smooth coordination between departments and support teams. * Sales, Revenue \& P\&L Management * Own store\-level P\&L, ensuring revenue growth and cost control. * Drive sales targets, conversion, ATV, and margin improvement. * Control operational expenses including manpower, utilities, and wastage. * Analyze daily/weekly MIS, sales trends, and take corrective actions. * Shrinkage \& Loss Prevention * Drive shrinkage control through strong processes and audits. * Monitor pilferage, damages, expiry, wastage, and GRN mismatches. * Ensure FIFO/FEFO compliance and regular cycle counts. * Lead internal audits and implement corrective action plans. * Inventory \& Supply Chain Management * Ensure optimal inventory levels, availability, and replenishment. * Control dead stock, near\-expiry products, and damages. * Coordinate with DC, vendors, and category teams for smooth supply. * Ensure inventory accuracy and timely stock reconciliation. * Team Leadership \& People Management * Lead, mentor, and develop Department Managers, Supervisors, and CSAs. * Ensure manpower planning, rostering, attendance, and productivity. * Drive performance management, training, and employee engagement. * Handle discipline, grievances, and adherence to HR policies. * Customer Experience \& Service Excellence * Deliver superior customer experience inspired by QSR/Hotel service standards. * Handle customer escalations and ensure quick resolution. * Drive service culture, queue management, and store ambience. * Ensure high customer satisfaction and repeat footfall. * Compliance, Audit \& Reporting * Ensure compliance with statutory norms, food safety, safety, and legal requirements. * Prepare and review daily/weekly/monthly reports on sales, shrinkage, manpower, and costs. * Support internal, external, and statutory audits. **Key Skills \& Competencies** * Strong understanding of Grocery Retail Operations * Proven P\&L ownership * Shrinkage \& loss prevention expertise * Customer service excellence (QSR/Hotel exposure preferred) * Team leadership \& stakeholder management * Data analysis \& MIS review * Knowledge of POS, ERP, and inventory systems **Educational Qualification** * Graduate (Mandatory) * Hotel Management / QSR / Hospitality background preferred * Retail Management certification is an added advantage **Experience** * 712 years of experience in Grocery Retail / Modern Trade * Prior experience as Store Manager / ASM / Operations Manager preferred * Exposure to QSR / Hotel operations will be a strong advantage **Key Performance Indicators (KPIs)** * Store sales \& profitability (P\&L) * Shrinkage % and inventory accuracy * Customer satisfaction \& service metrics * Employee productivity \& attrition * Audit \& compliance scores