Product Experience Specialist (APAC)

**TL;DR** We're looking for Product Experience Specialists to deliver world\-class support and shape the future of Lovable from the front lines. You’ll troubleshoot real user problems, capture high\-signal insights, and turn feedback into product gold. This role is for someone who’s user\- and product\-obsessed, someone who cares deeply about helping others succeed and wants to build support processes that scales with quality. This is a contractor position requiring availability during APAC business hours to provide seamless support coverage for our global user base. **Why Lovable?** Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products \- fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable\-built applications and websites are visited hundreds of millions of times a month, and our enterprise footprint is compounding fast. And we’re just getting started. We’re a small, talent\-dense team building a generation\-defining company from Stockholm. We value extreme ownership, high velocity, and low\-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. **What We’re Looking For** * User\-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter. * Crystal‑Clear Communicator: Whether it’s a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely. * Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven’t seen before. * 3 yrs experience in B2C Saas customer support using tools like (e.g. Intercom) * Bonus: Experience using Lovable **What You’ll Do** * Become a Lovable expert: Understand every part of our product * Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity. * Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked. * Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams. * Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch. * Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction. **About Your Application** * Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. * We treat all candidates equally \- if you are interested please apply through our application system.