Manager Learning & Development

**Job Description:** **Key Responsibilities** * Conduct structured training needs analysis across business, operations, risk, compliance, credit, digital banking, branch banking, and support functions. * Work closely with department heads, regional managers, and branch managers to identify capability gaps and prioritize training interventions. * Translate business challenges such as low portfolio quality, weak sales productivity, service complaints, compliance gaps, and employee performance issues into learning solutions * Design and develop learning programs, modules, facilitator guides, participant manuals, assessments, case studies, simulations, role plays, and digital learning content. * Ensure training content is relevant to microfinance banking, regulatory requirements, branch operations, credit assessment, customer service, recovery, digital channels, and financial inclusion. * Deliver classroom, virtual, blended, and on\-the\-job learning sessions for employees across the bank. * Facilitate programs on leadership, sales, customer service, credit discipline, operational excellence, regulatory compliance, code of conduct, anti\-money laundering, data protection, risk awareness, and product knowledge. * Ensure timely rollout and completion of mandatory regulatory, compliance, risk, AML/CFT, information security, fraud prevention, code of conduct, and policy\-based trainings. * Maintain accurate training records for internal audit, SBP requirements, compliance reviews, and management reporting. * Measure training effectiveness through feedback, assessments, post\-training evaluations, manager feedback, and performance improvement indicators. * Move beyond attendance\-based reporting by linking learning outcomes with business and behavioral impact. * Manage learning records, digital learning assignments, training calendars, attendance, completion dashboards, and reporting through the Learning Management System or internal tracking tools. * Support the digitization of L\&D processes and e\-learning content * Design and manage structured onboarding programs for new employees, especially branch banking, credit, operations, sales, and customer\-facing roles. * Ensure new joiners understand the bank’s culture, products, policies, systems, compliance requirements, and performance expectations. * Support the development of leadership capability across supervisory, managerial, and regional leadership levels. * Design programs for team management, coaching, communication, performance management, decision\-making, conflict handling, ethical leadership, and branch leadership. * Build strong working relationships with business leaders, regional teams, HRBPs, compliance, risk, audit, operations, digital banking, and external training partners. * Ensure L\&D initiatives are business\-driven and aligned with organizational priorities. * Support preparation and management of the annual L\&D budget. * Ensure cost\-effective learning delivery through internal trainers, virtual learning, regional training models, and digital content. **Job Specifications:** * Minimum Bachelor's degree in HR, or a related field (Master’s preferred) from HEC recognized university. * 5–7 years of experience in Learning \& Development, Training, Organizational Development, or Capability Building. * Experience in banking, microfinance, financial services, or a highly regulated industry will be preferred. * Strong facilitation, instructional design, stakeholder management, and learning analytics skills. * Experience managing LMS platforms and digital learning initiatives. **Job Skills:** * Training design and delivery * Content development * LMS administration * Training evaluation and impact analysis * Data interpretation and dashboard reporting * Vendor management * Budget tracking * Presentation and facilitation skills * MS Office, especially PowerPoint and Excel * Digital learning and virtual training tools Last date to apply is 9th June 2026\.