Jr Customer Service Executive - India Operations, New Rollouts and Automation

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day network operations support

Minimum Qualifications \& Experience

• Graduate with 0-2 Years experience

Other Knowledge \& Skills

• Isp trouble shooting like Ciena DWDM , Tejas DWDM and SDH , Nokia DWDM , Huawei DWDM etc ,
• Equipment software upgrade, with Noc coordination for various telecom equipment's running in the network like Ciena , Tejas, Nokia , Huawei , etc.
• optical fiber testing and fault identification through , OTDR , LSPM , fiber splicing , through splicing machine like Fujikura ,
• Handling of Vendor and IRU partner for better uptime in fiber network.
• Team management , Materials management,
• Compliance process as per the organization toi meet the day to day activity on daily basis through Apps like , FSM , SNOW etc .
• Well communication with customers and all stake holders to resolve the network issue and timely update against RCA and POA.
• Infra knowledge like , SMPS , delta/Emerson battery bank , like lithium , /VRLA , dg , PAC , and infra alarm testing with Ip Colo sites specially , ASECND , ATC , VIL
• Coordination with IRU partner for their fiber fault rectification along TTSL , BIL, DEPL by escalating regularly , and meeting .

Key Responsibilities

• Maintaining, administering network tools and equipment
• Assisting with and implementing installations as required
• Maintain daily site activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.
• IRU route coordination
• COLO IP coordination for Infra related activities.