Jr Customer Service Executive - Global Network Operations
British Indian Ocean Territory
Accepting Applications
Full-time
On-site
LinkedIn
Posted 1 month, 3 weeks ago
10 views
0 applications
Job Description
About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
- Operational role with 24X7 operations from office only and that works minimum direct supervision, responsible for day-to-day network operations support, incidence management, high volume of work in limited time
Minimum Qualifications \& Experience
- Engineering Graduate in ECE, CS with 0-2 Years experience
Other Knowledge \& Skills
- NIL
Key Responsibilities
- Incidence management, customer escalations management, internal escalation management
- Change management, 24X7 operations with 30 minutes incident update and handling skills
- Maintain daily reports activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.