Hotel General Manager

**Job Summary** The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both hotel brand and ownership. Leads the team in the development and implementation of property\-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is involved in the sales process. **Essential Job Functions** *Managing Property Operations and Department Budgets* * Provide timely feedback to management and hourly associates on service and operational standards, including feedback on even the smallest of service and operational details. * Review and follow\-up on property GSS scores and comments. * Ensure the Non\-Negotiable Service Plan is fully implemented and lead by example. * Create and support clear lines of responsibility for the management team, including coverage and oversight throughout the day. * As necessary work the front desk and other areas as necessary/needed. * Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards. * Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals. * Delegate responsibilities for operations and projects to appropriate level of associate. * Prepare for QA audits (i.e., daily and pre\-visit activities). * Conduct Mock QA on a quarterly basis. * Utilize available tools to improve hotel performance such as Profit Sword \& Hotel Effectiveness. * Ensure the Key Control policy is consistently followed. * Attend Housekeeping morning meeting/stand\-up at least twice a week. * Conduct daily operational Stand\-Up meeting *Managing and Sustaining Sales and Marketing Strategy* * Manage relationships with decision\-makers at top accounts. * Interact with in\-house guests to prospect for new sources of business. * Work with DOS \& RDOS to establish property sales strategy, extended stay occupancy targets, sales goals, and action plans. * Understand and leverage sales and marketing advantages over competitor properties within the market. * Attend weekly/biweekly revenue management call and be active participant. * Coach and reinforce associate selling strategies that take advantage of property amenities. * Develop innovative means for capturing new streams of revenue through property amenities. * Participate in and host customer recognition events to drive sales. * Monitor sales strategy with DOS/RDOS to ensure ongoing effectiveness and compliance. * Collaborate with DOS/RDOS \& eCommerce Manager to develop and/or sustain marketing and eCommerce strategies for the hotel. *Managing Profitability* * Measure, analyze, and communicate property performance using a variety of financial/non\-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. * Monitor and forecast future Extended Stay Occupancy and length of stay rate tiers to inform revenue management and profitability strategy. * Manage on\-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations. * Initiate action to support property revenue and profitability goals. * Review and sign off on invoices. * Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues. * Review property performance on period basis with Regional Director. *Managing and Conducting Human Resource activities* * Conduct performance review process for associates (development plans, associate information form, mid\-year check\-ins, 90\-day check\-ins for new associates, etc.). * Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc.). * Manage ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.). * Facilitate cross\-training to support associate professional growth and operational excellence. * Lead associates through property changes and help them transition into new property roles. * Facilitate on\-property activities that communicate and reinforce culture with associates (e.g. Daily Huddles, etc.). * Ensure all associated including yourself completes Brand and corporate required trainings. * Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs. * Have associate recognition programs and conduct quarterly associates meeting. **Education and Experience** * Would like a 2\-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years of mixed management experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR * 4\-year Bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area