HDFC BB Training Manager- Surat

**Job Purpose** NA **Job Context \& Major Challenges** Job Context: NA Job Challenges: NA **Key Result Areas** **KRA (Accountabilities) (Max 1325 Characters)** **Supporting Actions (Max 1325 Characters)** KRA1 1\. Planning and Executing Training for Internal Employees \-Planning training programs for Relationship officers for updating their knowledge and skills * Being involved with them at branches for client conversations and business conversion * Solving queries of internal employees over phones and emails KRA2 2\. Planning and Executing Training for External Employees \- Planning the training calendar for the month after consulting each of the sales stake holder in the assigned territory. * Execute the month plan as per the calendar by travelling to the assigned branches in their territory * Maintain records of training and customer conversations KRA3 3\. Aiding business through solving business challenges \- Develop content in terms of one pagers, Presentations, calculators, product comparisons, sales kit etc for stake holders * Develop content for training internal employees KRA4 4\. Ensuring self development \-Complete certification programs such as Licentiate, Associate, Fellowship, NCFM etc * External trainings to update knowledge in the financial sector KRA5 5\. Ensuring basic KPI’s are met \-16 Mandays, 6 Sales Calls * All Relationship officers active month on month in the assigned circle * Ensure assigned branches are active month on month