Food Server

The Food Server is responsible for delivering a refined and memorable dining experience by providing professional, attentive, and personalized service to guests in a luxury dining environment. The role requires excellent communication skills, strong product knowledge, attention to detail, and a passion for hospitality while maintaining the highest standards of service excellence aligned with Mohamed Hilal Group standards. Key Responsibilities Guest Service \& Experience * Welcome and escort guests to their tables in a professional and courteous manner. * Present menus, explain dishes, and provide detailed recommendations based on guest preferences. * Take accurate food and beverage orders and communicate them efficiently to the kitchen and bar teams. * Ensure all guests receive prompt, personalized, and attentive service throughout their dining experience. * Anticipate guest needs and respond to requests professionally and efficiently. * Handle guest feedback and complaints with professionalism and escalate concerns when required. Food \& Beverage Service * Serve food and beverages according to luxury dining service standards. * Ensure proper table setup, presentation, and cleanliness before, during, and after service. * Maintain strong knowledge of menu items, ingredients, preparation methods, and daily specials. * Coordinate with kitchen and bar teams to ensure timely and accurate order delivery. * Monitor tables regularly to ensure guest satisfaction and dining comfort. * Upsell menu items, signature dishes, and beverages to enhance guest experience and revenue generation. Operational Responsibilities * Prepare dining areas before service, including station setup. * Maintain cleanliness and organization of service stations and dining areas at all times. * Follow company standards regarding grooming, hygiene, and uniform presentation. * Ensure all service equipment and operating supplies are properly handled and maintained. * Assist in opening and closing duties as assigned by management. Hygiene, Safety \& Compliance * Adhere to all food safety, hygiene, and sanitation standards. * Ensure safe handling of food, beverages, and service equipment. Teamwork \& Collaboration * Work closely with fellow service staff, kitchen team, and management to ensure smooth operations. * Support colleagues during busy operational periods. * Participate actively in team briefings, trainings, and service improvement initiatives. Performance Expectations * Deliver exceptional luxury dining guest experiences consistently. * Maintain high service quality, professionalism, and attention to detail. * Demonstrate strong teamwork, punctuality, and reliability. * Achieve guest satisfaction and support revenue growth through effective upselling. Qualifications \& Experience * Previous experience in a luxury restaurant, fine dining restaurant, hotel, or upscale hospitality environment preferred. * Strong understanding of luxury dining etiquette and service standards. * Excellent communication and interpersonal skills. * Ability to work in a fast\-paced and high\-pressure environment. * Fluency in English required; additional languages are an advantage. * Flexibility to work shifts, weekends, and public holidays. Skills \& Competencies * Guest service excellence * Communication and interpersonal skills * Attention to detail * Upselling and product knowledge * Teamwork and collaboration * Time management and multitasking * Professional grooming and presentation * Problem\-solving and guest handling skills Physical Requirements * Ability to stand and walk for extended periods. * Ability to carry trays and service items safely and efficiently. * Good physical stamina and professional appearance. Reporting Relationship * Reports directly to the Restaurant Supervisor / Restaurant Manager. * Works closely with service team, kitchen staff, and operations management.