Job Description
This is a remote position.
Financial Controller / Senior Manager – BPO Accounting \& FInance
Position Overview
We are seeking an experienced Senior Manager – Bookkeeping (BPO) to lead our outsourced bookkeeping practice. The role requires a strategic leader with deep accounting expertise, proven operational management skills, and the ability to drive service excellence in a fast-paced, client-centric environment. The Senior Manager will oversee delivery teams, ensure compliance with accounting standards, optimize processes, and nurture strong client relationships. The emoluments will be in-line with the candidate’s experience and qualifications.
Key Responsibilities
Service Delivery \& Operations
- Lead day-to-day operations of the bookkeeping function within the BPO business unit.
- Ensure accurate, timely, and compliant delivery of bookkeeping services (AP, AR, bank reconciliations, journal entries, financial reporting, etc.).
- Implement and maintain SLAs, KPIs, and quality assurance frameworks.
- Monitor workload allocation, resource utilization, and productivity across teams.
Client Management
- Serve as the senior point of contact for key client accounts.
- Build and maintain trusted relationships with client CFOs, finance managers, and controllers.
- Conduct regular client reviews, identify service gaps, and proactively recommend improvements.
- Support client onboarding, transitions, and escalations.
Leadership \& People Development
- Manage and mentor bookkeeping delivery managers, team leads, and staff accountants.
- Drive professional development and training programs.
- Foster a culture of accountability, continuous improvement, and client-first mindset.
Process Improvement \& Technology
- Understand and actively use AI driven solutions for efficient delivery.
- Drive automation and technology adoption in bookkeeping processes.
- Evaluate and implement best practices in accounting operations, controls, and reporting.
- Partner with transformation teams to streamline workflows and optimize cost efficiency.
- Stay current on industry trends, accounting standards, and BPO innovations.
Qualifications \& Experience
Qualified Accountant
- 10+ years’ experience in accounting, with at least 5 years in BPO/shared services or outsourcing leadership.
- Strong knowledge of GAAP/IFRS and bookkeeping best practices.
- Proven track record managing multi-client, multi-geography bookkeeping operations.
- Hands-on experience with accounting systems (QuickBooks, Xero, NetSuite, SAP, Oracle, etc.).
- Demonstrated success in people leadership, coaching, and performance management.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience in automation, RPA, or accounting technology transformation is a plus.
Key Competencies
- Strategic thinking with operational discipline
- Strong financial and analytical acumen
- Leadership \& team-building skills
- Client relationship management
- Process improvement \& innovation mindset
- High integrity and commitment to quality