Executive Cloud Planning & Operations

Department \& Function: Govt. \& Corporate Sales

Position: Executive Cloud Planning \& Operations

Location: Islamabad

Reporting to: Sr. Manager Cloud Pre Sales \& Project Management - PO

Job Type: Permanent

Job Purpose:

• Responsible for planning, designing, operating, securing, and monetizing enterprise-grade public cloud services.
• The role ensures that cloud platforms, service portfolios, billing systems, integrations, security controls, and disaster recovery capabilities operate in compliance with regulatory, financial, and business objectives while delivering high-availability, scalable, and cost-optimized cloud solutions to internal and external customers.

Job Responsibilities:

Cloud Strategy, Architecture \& Service Portfolio:

• Design scalable, secure, and resilient cloud architectures supporting applications, workloads, and data platforms.
• Define cloud migration strategies, deployment models, and reference architectures
• Develop and maintain the public cloud service catalog and product roadmap
• Define SLAs/OLAs, implement automated compliance monitoring, reporting, and alerting mechanisms
• Ensure continuous performance measurement, reporting, and service improvement

Cloud Infrastructure \& Operations:

• Manage provisioning, configuration, and lifecycle of compute, storage, networking, and security resources
• Implement Infrastructure as Code (IaC), orchestration, and automation frameworks
• Ensure 24×7 monitoring, alerting, escalation, and incident resolution
• Lead performance tuning, capacity planning, workload optimization, and cost-saving initiatives
• Manage change, release, and upgrade cycles following ITIL best practices
• Oversee service desk operations for incident, problem, and request management

Customer Onboarding \& Migration:

• Lead cloud adoption and migration programs for internal and external customers
• Develop onboarding playbooks, workshops, and enablement programs
• Act as a trusted advisor for cloud adoption, optimization, and modernization initiatives.

Integrations \& Interoperability:

• Govern hybrid and multi-cloud connectivity including VPNs, private interconnects, and private links.
• Establish API management, event-driven integration, and service mesh architectures.
• Onboard SaaS and marketplace integrations with security and compliance validation.

Security, Compliance \& Governance:

• Define and implement secure cloud architectures, IAM, encryption, firewall, IDS/IPS, WAF, DLP, and logging controls.
• Conduct vulnerability assessments, penetration testing, and remediation programs.
• Ensure compliance with regulatory and certification frameworks including:Local Cloud First \& PDP requirements ISO 27001 / 27017 / 27018 PCI-DSS SOC 1 / 2 / 3
• Manage data governance, retention, archival, and secure deletion policies.
• Maintain audit readiness and regulatory compliance across cloud operations.

Business Continuity \& Disaster Recovery:

• Design and maintain DR architectures, multi-region failover, and backup strategies.
• Conduct DR drills and validate RPO/RTO compliance.

AI+ Services \& Emerging Technologies:

• Evaluate and onboard emerging technologies including AI, server less, edge, and sustainability-driven cloud solutions.

Stakeholder, Vendor \& Partner Management:

• Collaborate with business units, customers, vendors, and cloud partners.
• Manage SLAs, performance reviews, partner onboarding, and marketplace governance.
• Establish customer feedback loops and continuous improvement programs.

Eligibility Criteria (Education, Knowledge, Experience and Skills):

Education:

• Must have Bachelors Degree/ Equivalent, preferably in IT, Computer Science, or Engineering

Work Experience:

• Should have preferably 1-2 years of experience in cloud architecture, operations, or service management

Skills – Generic:

• Strong Business Communication \& Presentation Skills
• Strategic Thinking and Decision-Making Skills
• Analytical and Problem-Solving Abilities
• Project Management and Coordination Skills
• Adaptability and Flexibility in a Corporate Environment

Skills – Job Specific:

• Cloud Architecture \& Automation
• Service Management \& ITIL
• Security \& Compliance Governance
• Customer Success \& Partner Management
• AI/ML \& Emerging Technologies