Executive Assistant Manager - Rooms

Executive Assistant Manager - Rooms

📍 UAE | Luxury 5-Star Hotel

A prestigious luxury 5-star hotel in the UAE is seeking an experienced and dynamic

Executive Assistant Manager - Rooms

to lead and elevate the guest experience across the Rooms Division, with a primary focus on

Front Office Operations, Guest Services, Concierge, Butler Services, and VIP Guest Experience

.

This role requires a passionate hospitality leader with a proven background in

Forbes Travel Guide Five-Star hotels

, exceptional leadership skills, and a strong understanding of the UAE luxury hospitality market.

Key Responsibilities

• Provide strategic leadership and operational oversight of Front Office and Guest Services operations.
• Drive Forbes Five-Star service excellence standards across all guest touchpoints.
• Ensure seamless arrival, stay, and departure experiences for VIP and high-profile guests.
• Lead and develop Front Office, Concierge, Guest Relations, Butler, and Club Lounge teams.
• Foster a culture of personalized luxury service and guest engagement.
• Monitor guest satisfaction scores, online reputation metrics, and quality assurance programs.
• Implement service enhancement initiatives to continuously improve the guest journey.
• Collaborate closely with Revenue, Sales \& Marketing, and other operational departments to maximize guest satisfaction and business performance.
• Manage departmental budgets, productivity, and operational efficiencies.
• Support Rooms Division operations, with limited oversight of Housekeeping and Spa operations through departmental leadership teams.
• Maintain compliance with brand standards, Forbes requirements, and company policies.

Candidate Profile

Essential Requirements

• Minimum 8-10 years of luxury hospitality experience, with at least 3 years in a senior Rooms Division leadership position.
• Previous experience as: Executive Assistant Manager - Rooms, Director of Rooms, Director of Front Office, Hotel Manager
• Proven experience within a

Forbes Travel Guide Five-Star rated hotel or resort

.

• Strong expertise in Front Office Operations, Guest Experience Management, and Luxury Service Delivery.
• Experience within the

UAE luxury hospitality market

is mandatory.

• Native European language speaker (French, German, Italian, Spanish, Dutch, Portuguese, or other European languages) with fluent English communication skills.
• Strong knowledge of luxury guest expectations, VIP handling, and personalized service.
• Excellent leadership, coaching, and team development capabilities.
• Commercial awareness with experience managing budgets, forecasting, and operational performance.

Preferred Qualifications

• International luxury hotel brand experience.
• Pre-opening or hotel transition experience.
• Additional language skills are highly advantageous.
• Degree or Diploma in Hospitality Management or a related discipline.

*Apply Now*

*If you are a luxury hospitality professional with a Forbes Five-Star background, a passion for exceptional guest experiences, and a strong understanding of the UAE market, we invite you to apply.*