Email Support Specialist

**📋 JOB OPENING — Email Support Specialist** **ADF Medical Services Inc.** We're hiring a detail\-oriented and professional **Email Support Specialist** to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow\-through and a passion for helping people — this role is for you. **Role:** Email Support Specialist **Department:** Customer Support \& Patient Services **Location:** Fully Remote **🕐 Type:** Full\-Time / Part\-Time **Requirements** **What You'll Do:** * Respond to patient and client email inquiries promptly and professionally * Provide accurate information on services, appointments, billing, and general support * Compose clear, empathetic, and well\-structured email responses * Track and manage open email tickets to ensure timely resolution * Follow up with patients and clients to confirm issue resolution and satisfaction * Escalate complex or sensitive inquiries to the appropriate department * Document all email interactions accurately in our CRM and support systems * Maintain strict patient confidentiality in accordance with HIPAA guidelines **Benefits** **What We Offer:** * Competitive pay * Health, dental \& vision benefits (full\-time employees) * Paid time off \& paid holidays * Flexible scheduling options * Supportive team environment and ongoing coaching * Career growth opportunities within ADF Medical Services