Accepting Applications
Full-time
On-site
LinkedIn
Posted 1 month, 3 weeks ago
2 views
0 applications
Job Description
**Position Title:**
E\-Commerce Customer Support
**Employment Type:**
Full Time
**Salary (AED):**
up to 6,000 inclusive depending on experience and qualifications
**Job Location:**
Dubai, UAE
**About the Client:**
A Dubai\-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.
**Job Description:**
* Will manage all D2C customer service operations, websites, ensuring timely resolution of customer queries, efficient order management, and adherence to service\-level agreements across last\-mile delivery, cross\-border shipments, and returns processes.
* Manage returns, exchanges, and refund requests for D2C orders
* Monitor customer reviews across website and marketplaces
* Support case management related to marketplace orders (Amazon, Noon, Namshi, etc.) Handle customer complaints, disputes, and claim investigations
**Qualifications:**
* Must have atleast 2 years of experience in similar role within UAE
* Proven experience using customer support and ticketing platforms such as Freshdesk, Zendesk, Ziwo, or similar systems
* Familiarity with Shopify or Magento order management, marketplace case management, and D2C e\-commerce operations.
* Experience supporting e\-commerce customers, preferably within the GCC market.