Job Description
**** Candidates must live in: Lahore or Islamabad ****
****Before you apply, it is mandatory to have fluency in Spoken English and at least one of these additional languages: Khaleeji (Gulf Arabic), Korean, or Farsi****
About EDGE
EDGE is building a bridge between top global talent and innovative companies shaping the future of healthcare. We connect exceptional professionals with organizations developing transformative solutions across healthcare, insurance, and emerging health technologies.
About the Role
We're looking for customer-focused professionals who are passionate about delivering exceptional support across multiple languages. If you have strong communication skills, enjoy helping people, and are comfortable working in a fast-paced environment, we'd love to hear from you.
In this role, you'll primarily support English-speaking customers while also assisting customers in your secondary language when needed. You'll be part of an international team serving U.S.-based customers.
What You'll Do
- Handle inbound and outbound customer calls professionally.
- Deliver exceptional customer service while resolving customer inquiries and concerns.
- Accurately document customer interactions and case details.
- Navigate multiple systems and applications while speaking with customers.
- Primarily support English-speaking customers.
- Assist customers in your assigned secondary language when required.
- Follow established workflows, scripts, and client procedures.
- Demonstrate empathy, professionalism, and strong problem-solving skills during every interaction.
What We're Looking For
- Based in
Lahore or Islamabad
. (No negotiable)
- Mandatory: Fluency in Spoken English and at least one of these additional languages: Khaleeji (Gulf Arabic), Korean, or Farsi
(No negotiable)
- 1-2 years of experience in customer service, call center, or phone support.
- Strong communication, interpersonal, and active listening skills.
- Comfortable working in a fast-paced, phone-based environment.
- Reliable high-speed internet connection and a professional home workspace.
Work Schedule
- Full-time position (40 hours per week - 5 days a week).
- Candidates
must be flexible to work rotating shifts
based on U.S. time zones (PST, MST, and CST).
- Shifts are scheduled across
Monday through Friday
to provide 24-hour customer coverage.
- Availability for
occasional weekend shifts
is considered a strong advantage.
You'll Be Successful If You
- Communicate clearly and stay calm and professional under pressure.
- Are comfortable handling back-to-back phone calls.
- Can multitask efficiently while maintaining attention to detail.
- Enjoy helping customers and solving problems.
What We Offer
At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you’ll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities.
We are offering a competitive starting base salary of
USD 750
for the first 3 months
(this will be increased after the probation period is done), as well as comprehensive health and life insurance.
Our Hiring Process
- Application Review:
Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
- Edge Interview:
You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.
- Client Interviews:
Successful candidates finish an onboarding \& training phase and are placed in client interviews to showcase their skills and align with specific client needs.
- Final Selection:
Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.
Why Choose Edge?
- Be part of a dynamic, global community that values your skills.
- Work on projects that make a real difference in people's lives.
- Enjoy a clear path for career growth and development.
- Be a part of a people-first and talent-centric culture.
Talent Boilerplate
At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.
Equal Opportunity Employer Statement
Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.