Customer Services Representative - Flowtel Networks

Our client

Flowtel Networks

is hiring a Customer Services Representative in Lahore.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, or in person.

• Handle and resolve customer complaints efficiently.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Process orders, forms, applications, and requests.
• Follow up to ensure resolution of customer issues.
• Keep records of customer interactions, process customer accounts, and file documents.
• Collaborate with team members and departments to improve customer experience.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

• Proven customer support experience or experience as a Client Service Representative.

• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work in-person full-time during business hours.

Qualifications:

• High school diploma or equivalent; a college degree is a plus.

• 1-2 years of experience in a customer service role.
• Proficient in English; additional languages will be an advantage.
• Comfortable using computers and familiar with using office software.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.
• Friendly and supportive work environment.