Customer Service Representative

**Job Title:** Customer Support Associate – International Voice/Chat Process **Location:** Gurugram **About the Role** We are looking for dynamic and customer\-focused individuals to join our team as **Customer Support Associates** for an International Voice/Chat Process. This role is ideal for candidates who thrive in a fast\-paced BPO environment and are passionate about delivering exceptional customer experiences. **Key Responsibilities** * Handle inbound and outbound customer interactions via voice and chat channels * Understand customer concerns and provide prompt, accurate resolutions * Deliver high\-quality service while maintaining professionalism and empathy * Adhere to defined process guidelines and quality standards * Accurately document all customer interactions and updates **Eligibility Criteria** * Undergraduate or Graduate freshers are welcome to apply * Experienced candidates from International Voice/Chat BPO processes are preferred * Excellent verbal communication skills in English * Strong problem\-solving abilities with a customer\-first approach **Work Schedule** * 5 working days per week * 2 rotational weekly offs * Rotational shifts based on business requirements **How to Apply** Interested candidates can share their CV via WhatsApp: **Contact Person:** HR Khushboo Sethi **Contact Number:** 7738035291