Assistant Manager

**Hiring for \- Assistant Manager \- Operations** Note: Make Sure to apply on the below link with your updated CV: https://smrtr.io/ygLgy **Responsibilities** * Allocate and manage workflows within the team * Manage all staff metrics including unplanned leave, leave tolerance, staff turnover * Conduct regular performance reviews and feedback to develop personal performance of direct reports * Deliver understanding of principals of customer service to all team members across all brands * Handle escalations * Provide inputs on process and system to the team members * Client Interaction, where required at the level of Supervisor * Ensure compliance with internal policies and procedures, external regulations and information security standards * Regular ‘Stand ups’ to ensure the right things get done * Accountability for Team performance **Qualifications** * Graduate (any stream) with greater than 5 years of overall experience of which minimum 2 years should be in a Team handling capacity. * Prior exposure in a Insurance Claims Handling voice process would be desirable. **Required Skills** * Team management * Experience working into operations (Shrnikage, attrition, productivity) * Performance management * Customer service experience * International voice experience is a mandate **Preferred Skills** * Experience in Insurance Claims Handling * Knowledge of regulatory compliance