Accepting Applications
Full-time
On-site
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Posted 1 month, 1 week ago
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Job Description
Job Title: Customer Service Representative (Manufacturing, B2B)
Location: On Site - Cleveland, Ohio, United States
Salary: Salary (DOE) + Bonus
Skills: B2B, Manufacturing, Foundry, Production, Distribution, SAP, JDE, ERP, MS 365
About the Manufacturing Industry / The Opportunity:
Join a dynamic manufacturing organization that delivers high‑quality products to a global market. Our client values operational excellence and customer satisfaction, offering a pivotal role where you will ensure seamless order processing, support cross‑functional teams, and contribute to efficient production and distribution workflows.
Responsibilities:
- Receive, review, and process customer, distributor, and foundry consignment orders accurately and efficiently.
- Serve as the primary point of contact for customers regarding order status, product availability, inquiries, and complaints.
- Coordinate with Production to confirm product availability and manage supply constraints.
- Work closely with Logistics and Distribution to ensure timely and complete deliveries.
- Print and manage picking slips and shipping documentation.
- Process credits, debits, returns, and order adjustments in line with company policies.
- Act as a liaison between customers and the Sales team to support relationships and issue resolution.
- Collaborate with customers on forecasts for high‑volume or recurring products.
Must-Have Skills:
- Minimum of 4 years of customer service experience in a manufacturing or industrial setting.
- Strong written and verbal communication abilities.
- Exceptional customer focus with the ability to handle complex situations professionally.
- Excellent organizational skills, multitasking and prioritization in a fast‑paced environment.
- Attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office and PC‑based systems.
Nice-to-Have Skills:
- Experience with SAP ERP systems.
- Familiarity with JDE or other ERP platforms.
- Knowledge of MS 365 suite.
- Understanding of production and distribution processes within a foundry environment.
- Ability to collaborate effectively across sales, operations, marketing, and distribution teams.