Customer Service Representative - Service Operations

**Job Purpose** To deliver exceptional customer service and advisory support in line with organizational quality standards, contributing to service department objectives while ensuring a premium customer experience at every touchpoint. **Key Responsibilities** * Greet and assist customers professionally upon arrival at the service reception. * Handle incoming calls, manage inquiries, and ensure accurate message coordination. * Plan and monitor workshop and team capacity to maximize operational efficiency. * Ensure customer comfort and satisfaction throughout their service visit. * Follow internal customer consultation and quality guidelines consistently. * Handle initial customer concerns and escalate appropriately to ensure resolution. * Monitor customer feedback, complaints, and CRM follow\-ups. * Identify opportunities to improve customer flow and service processes. * Maintain professional communication with customers before, during, and after service visits. * Build and maintain strong customer relationships to support retention and business growth. * Drive department performance through superior customer service standards. **Candidate Profile** * Fresher or 1–3 years’ experience in customer service (premium/luxury experience preferred) * Strong communication and interpersonal skills * Arabic language skills are an advantage * Proficient in MS Excel and email communication * High School Certificate or Bachelor’s degree **What We Offer** * Professional working environment * Opportunity to grow within a reputed organization * Exposure to premium customer service operations *Only shortlisted candidates will be contacted.*