Customer Service Representative

**Job Title:** Customer Service Representative **Location:** Toronto, Ontario, Canada (M1X 1C5\) **Job Type:** Full\-Time **Salary:** $20 – $25 per hour **Reporting To:** Vice President – Sales **Role Overview** We are seeking a detail\-oriented and customer\-focused **Customer Service Representative** to manage order processing and deliver exceptional customer service. The ideal candidate will have strong coordination skills, high attention to detail, and the ability to manage multiple priorities in a fast\-paced environment. **Key Responsibilities** **Order Processing \& Coordination** * Accurately enter and manage customer orders in the system * Verify pricing and obtain necessary approvals * Coordinate orders with production and scheduling teams * Track order progress and ensure timely delivery **Customer Support** * Act as the primary point of contact for customers * Respond to inquiries via phone, email, and in\-person interactions * Provide regular updates on order status * Resolve customer concerns and escalate issues when necessary **Administrative Support** * Maintain accurate records and documentation * Prepare order specifications and reports * Support the sales team and management with administrative tasks **Cross\-functional Collaboration** * Work closely with Sales, Production, and Quality teams * Assist with issue resolution and process improvements * Support internal teams as required **Compliance \& Best Practices** * Follow company policies, procedures, and safety standards * Maintain confidentiality of customer and business information **Qualifications** * Minimum 3 years of experience in customer service, sales support, or order management * Strong verbal and written communication skills * Excellent organizational and multitasking abilities * High attention to detail and accuracy * Proficiency in MS Office and CRM/order management systems (preferred) **Key Skills** * Customer Focus * Problem Solving * Time Management * Communication * Team Collaboration **Working Conditions** * Office\-based role * Prolonged computer usage * Occasional lifting (up to 25 lbs) **What We Offer** * Competitive hourly pay ($20–$25/hour) * Stable, full\-time opportunity * Collaborative work environment * Growth and development opportunities **How to Apply** ? Send your resume and required documents to: * amisha@upstaff.ca * upstaffrecruiter@upstaff.ca * resumes@upstaff.zohorecruitmail.ca ? Call: 647\-794\-8009