Customer Service Representative (remote)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer\-focused organizations directly. Employer Industry: Mortgage and Real Estate Services **Why Consider This Job Opportunity** * Salary up to $23\.56 per hour * Opportunity for career advancement and growth within the organization * Remote work flexibility * Supportive and inclusive workplace culture that celebrates diversity * Comprehensive benefits package including medical, dental, vision, 401k, and paid time off * Recognition as a top employer for women, diversity, and overall workplace satisfaction **What To Expect (Job Responsibilities)** * Interface with customers to resolve first and second\-tier customer service queries and problems * Verify customer contacts and account information * Investigate and coordinate a wide range of customer issues, implementing corrective actions as necessary * Maintain logs, reports, records, and files related to customer interactions * Perform order fulfillment tasks, including receiving orders and updating systems **What Is Required (Qualifications)** * High school diploma or equivalent required * Minimum of 2 years of related customer service experience * General knowledge of customer service activities and products * Proficient in Microsoft Office applications * Strong verbal and written communication skills **How To Stand Out (Preferred Qualifications)** * Experience working in a call center environment * Familiarity with computerized data entry systems or relevant applications * Strong problem\-solving skills and attention to detail * Ability to work well under pressure and adapt to changing situations \#MortgageServices \#CustomerService \#RemoteWork \#DiversityAndInclusion \#CareerGrowth We prioritize candidate privacy and champion equal\-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top\-tier employer. \#ResonanceCXPartners