Job Description
Role Description This is a full-time, on-site Customer Service Representative role based in Lahore. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, and chat, responding to inquiries, resolving issues, and providing accurate information about services. The role includes logging and tracking customer requests, updating records in internal systems, and escalating complex cases to the appropriate teams when needed. The representative will be expected to maintain a professional, empathetic tone, follow established processes, and contribute to continuous improvement of customer support practices. Collaboration with team members and adherence to performance targets and quality standards are key components of the day-to-day work.
Qualifications
- Demonstrated experience in customer service roles, including Customer Service Representatives and Customer Service responsibilities.
- Strong Customer Support skills, with the ability to manage inquiries, complaints, and follow-ups effectively.
- Focus on Customer Satisfaction, with a track record of meeting or exceeding service quality and response time targets.
- Ability to enhance Customer Experience through clear communication, problem-solving, and a service-oriented mindset.
- Excellent spoken and written communication skills in English; additional languages are an advantage.
- Strong organizational skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment.
- Prior experience in BPO, call center, or IT-enabled services is preferred; relevant diploma or degree is an asset.
Contact Us
0307-0116635